Multiculturalism and Information Technology: Competence for Global Management

By Denise Fortier.

Published by The Global Studies Journal

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The global workplace is becoming increasingly exciting and complex. Not only are managers called upon to manage a multicultural workforce, they often do so with workers who are geographically dispersed all over the world and who collaborate mainly via the use of technology. This article seeks to provide a toolkit for managers who operate within this type of work structure. Following individual interviews with mid- and upper-level managers, we identified two specific distance management competencies along with their corresponding behavioral indicators. Ultimately, these competencies are meant to enable managers to coordinate workers as well as to facilitate their use of technology.

Keywords: Multicultural Management, Managerial Competencies, Global Virtual Teams

Global Studies Journal, Volume 3, Issue 3, pp.93-102. Article: Print (Spiral Bound). Article: Electronic (PDF File; 584.566KB).

Dr. Denise Fortier

Assistant Professor of Management, Williams School of Business, Bishop’s University, Lennoxville, Québec, Canada

Professor Denise Fortier earned her D.B.A. degree (Doctorate of Business Administration) in Management at the Université de Sherbrooke. Her research interests focus on multicultural managerial competencies as well as on virtual team management, a research program for which she was awarded a Social Sciences and Humanities Research Council of Canada’s Doctoral Fellowship. She has taught classes on management, interpersonal and teamwork skills, leadership and motivation, and communication both at the undergraduate and at the graduate level.


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