Not only does the workforce increasingly combine workers from various cultural backgrounds, but the use of multicultural teams has also become more widespread. However, empirical guidelines regarding the competencies needed for simultaneously managing people of multiple cultural backgrounds are limited. The goal of this study was to identify a repertoire of multicultural team management competencies. Grounded in the outcome of individual behavioural event interviews based on positive and negative critical incidents with twenty North American and European mid-to upper-level managers, ranging from Chiefs of Services to Presidents and CEO’s, we created a typology for multicultural team management that includes three competencies along with their corresponding 21 behavioural indicators. The resulting typology is meant to serve as a guide to be adapted to multicultural team management situations.
|Keywords:||Multicultural Management, Multicultural Competence, Multicultural Teams|
Assistant Professor of Management, Williams School of Business, Bishop’s University, Sherbrooke, Quebec, Canada
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