Perceptions of Culturally-Based Ethics, Trust and their Impact on Global Supply Chains

By Marc J. Schniederjans and Dara Schniederjans.

Published by The Global Studies Journal

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Article: Print $US10.00
Article: Electronic $US5.00

Experience in conducting business over a period of time with participants in a global supply chain inevitably leads to the development of perceptions on a variety of matters regarding the member’s of the supply chain’s present and future conduct. This paper is an exploratory research study of the perceptions of global supply chain managers. A survey was conducted of 40 organizations with global supply chains for this study. The purpose is to explore the perceptions of cultural differences related to ethical conduct in business, the development of trust relationships within a global supply chain, and the impact on operations and business performance. The results of this survey reveal a significant positive relationship between the perceptions of ethical values and trust. The results show a negative relationship on operations and business performance when perceptions of ethical values and trust are low. Based on this research the authors suggest a “distrust bullwhip effect” that can make global operations dysfunctional, eventually leading to their discontinuation.

Keywords: Culture, Ethics, Trust, Global Supply Chain

Global Studies Journal, Volume 1, Issue 4, pp.125-138. Article: Print (Spiral Bound). Article: Electronic (PDF File; 978.540KB).

Prof. Marc J. Schniederjans

C. Wheaton Battey Distinguished Professor of Business, Department of Management, University of Nebraska, Lincoln, Nebraska, USA

Marc J. Schniederjans is the C. Wheaton Battey Distinguished Professor of Business of the Department of Management for the College of Business Administration at the University of Nebraska-Lincoln and is a Fellow of the Decision Sciences Institute. He has published more than hundred journal articles on subjects related to Operations Management, Decision Science, Information Systems, Outsourcing, Ecommerce Operations, Lean Management, Supply Chain Management, Quality Management, and Global Logistics. Professor Schniederjans has authored sixteen books in the field of management and presented more than hundred research papers at academic meetings. He has served on editorial review or advisory boards of more than forty journals and is currently serving as an Area Editor for Operations Management Research and as an Associate Editor for Management Review: An International Journal. Professor Schniederjans has served as a consultant and trainer to wide variety of business and government agencies. He has served as an advisor to numerous firms ranging in size from small business organizations to international conglomerates. He has also served as technical expert to government organizations ranging in size from a small U.S. city to a foreign nation-wide public utility corporation.

Dara Schniederjans

Student, Carlson School of Management, Texas Tech University, Minneapolis, Texas, USA

Dara Schniederjans is a Ph.D. candidate in the Rawls College of Business at Texas Tech University in Lubbock, Texas. Her research has appeared in journals such as the Journal of the Operational Research Society and numerous chapter contributions to readings books. She has co- authored textbooks on outsourcing and on supply chain management. She has also co-edited a readings book on management information systems. Her primary research interests include ethics in operations management and management information systems. She is currently a member of the Decision Sciences Institute.

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