The Influence of the Level of Client Familiarity with Vendor Efforts in Outsourcing Project Performance

By Akhilesh Bajaj and Jeff Crawford.

Published by The Global Studies Journal

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

In this work, we propose a research model that investigates the effect of client familiarity with the efforts the vendor needs to undertake in order to achieve success in an outsourcing project. Our model is based on agency theory, and includes five propositions that link the effects of levels of outcome based compensation, effort based compensation and client familiarity or expertise with project cost overrun and client satisfaction.

Keywords: Outsourcing, Agency Theory, Contracts

Global Studies Journal, Volume 2, Issue 2, pp.9-16. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.197MB).

Dr. Akhilesh Bajaj

Chapman Associate Professor of MIS, School of Accounting and MIS, Collins College of Business, The University of Tulsa, Tulsa, Oklahoma, USA

Akhilesh Bajaj is Chapman Associate Professor of MIS, at the University of Tulsa. He received a B. Tech. in Chemical Engineering from the Indian Institute of Technology, Bombay in 1989, an MBA from Cornell University in 1991, and a Ph.D. in MIS (minor in Computer Science) from the University of Arizona in 1997. Dr. Bajaj’s research deals with the construction and testing of tools and methodologies that facilitate the construction of large organizational systems, as well as studying the decision models of the actual consumers of these information systems. He has published articles in several academic journals such as Management Science, IEEE Transactions on Knowledge and Data Engineering, Information Systems and the Journal of the Association of Information Systems. He is on the editorial board of several journals in the MIS area. His research has been funded by the department of defense (DOD). He teaches courses on basic and advanced database systems, management of information systems, and enterprise wide systems.

Dr. Jeff Crawford

Assistant Professor of MIS, School of Accounting and MIS, Collins College of Business, The University of Tulsa, Tulsa, Oklahoma, USA

Jeff Crawford is an assistant professor in the School of Accounting and Management Information Systems at the University of Tulsa. He holds a Ph.D. in Management Information Systems from the University of Oklahoma and an M.S. in Telecommunications Management from Oklahoma State University. Jeff’s research interests include IT project management, small group dynamics, and IT innovation and adoption within organizations. His research has been published in MIS Quarterly as well as the proceedings of the Americas Conference on Information Systems and the Symposium on Research in Systems Analysis & Design. Prior to his academic career, Jeff spent seven years managing software development projects within the financial services sector and several years serving as a computer network consultant.


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